Your satisfaction is our priority! If you’re not completely happy with your purchase, we offer a 14-day return window from the delivery date.

Eligibility:

• The item must be unused, in original packaging, and in resellable condition.

• All returns must be approved before being sent back.

Non-Returnable Items:

• Used electric bikes

• Items without original packaging or accessories

Refund Process:

1. Contact our support team with your order number.

2. Once approved, we’ll share the return address.

3. After inspecting the returned item, we’ll issue a refund within 5–7 business days.

Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.